How to resubscribe hardbounced users

Here’s how you can resubscribe hard bounced users. Go to Users- > Add emails -> in the Manually add emails tab copy&paste the email addresses. You can also click Clean emails to make sure the email addresses are valid. Then under “Add attributes to these email?” select the attributes from […]

Testing interaction campaigns without integration

Testing an interaction campaign can be done if you have an account but didn’t integrate your website. For this you need a browser extension like Custom JavaScript for websites, depending on the browser there can be other extensions. Add the integration script from your account, Settings -> Account profile -> […]

Understanding activity segmentation

Segmentation can be done based on user profile attributes and user activity. Here we will talk about user activity. By activity we mean events specifically done by your users on your website or email and events created based on campaigns or their online behaviour. Site events: view product page, add […]

Can I know what IP are you using to access our servers?

We can not provide you the IP because we use more than one server and there is also the possibility that these  servers will be changed depending on how many more we will add. This applies to: feed parsing (accessing feed URL on your server) email sending using your SMTP […]

Our images from gallery templates you can use for free

Feel free to use the following images in your html templates. Just copy the source and paste it in your html. https://files2.vtcdn.net/_assets/images/close_x_white.png https://files2.vtcdn.net/_assets/images/close_x_white.png https://files2.vtcdn.net/_assets/images/close_cross.png https://files2.vtcdn.net/_assets/images/close-icon-white-border.png https://files2.vtcdn.net/_assets/images/close_simple.png https://files2.vtcdn.net/_assets/images/close.png https://files2.vtcdn.net/_assets/images/close_simple2.png https://files2.vtcdn.net/_assets/images/close_simpleX.png https://files2.vtcdn.net/_assets/images/close_window1600.png https://files2.vtcdn.net/_assets/images/close_x_black.png https://files2.vtcdn.net/_assets/images/close_x_black.png https://files2.vtcdn.net/_assets/images/close_x_gray.png https://files2.vtcdn.net/_assets/images/stars_0.png https://files2.vtcdn.net/_assets/images/stars_1.png https://files2.vtcdn.net/_assets/images/stars_2.png https://files2.vtcdn.net/_assets/images/stars_3.png https://files2.vtcdn.net/_assets/images/stars_4.png https://files2.vtcdn.net/_assets/images/stars_5.png https://files4.vtcdn.net/_assets/icons/sm/twitter-circular.png https://files4.vtcdn.net/_assets/icons/sm/facebook.png https://files4.vtcdn.net/_assets/icons/sm/instagram.png https://files4.vtcdn.net/_assets/icons/sm/linkedin.png https://files4.vtcdn.net/_assets/icons/sm/youtube.png

Emails not being sent or inactive Send Now button

It might happen that you set some campaigns and start running them but no emails are being sent or the Send Now button is inactive. There are a few reasons for this, and here are some details you should check to prevent this issue: Make sure the conditions in Recipients […]