Emails not being sent?

It might happen that you set some campaigns and start running them but no emails are being sent. There are a few reasons for this, and here are some details you should check to prevent this issue:

  • Make sure the conditions are set correctly, be careful with the use of OR and AND, or any other conditions
    • Ex. for OR: Condition A OR Condition B means that A or B should be true for the email to be triggerd
    • Ex. for AND:¬†Condition A AND Condition B means that A AND B, both, conditions should be met for the email to be triggered
    • If a condition involves selecting Campaign title, make sure you write the title you gave the campaign, ex. User was sent an email -> Campaign title -> New Arivals (this should be a title that you set for a previous campaign)
  • Make sure the content has no errors and it is saved
    • If you use a tag like **|user.firstname|**, make sure that is not missing any carracters like an *;
    • Make sure that you have set the algorithms for the recommended products in the email;
    • If you duplicate a campaign, click the duplicated campaign go to edit and save the content of the campaign.
    • make sure there are no warning icons, like this oneimage.png, it usually means you missed a setting or a step in setting up your campaign.
  • Make sure your overall email settings are correct in case you chose to set up your own email provider in Settings -> Email settings -> Email provider.
  • The users have limits set up by default, which means that a user will NOT receive more than 3 newsletters, in 24 hours, more that 3 transactional emails, or more that 3 recurring emails in 24 hours. (Users -> Limits). So pay attention on how many newsletters you send in 24 hours!
  • After you set up a campaign and it is ready to go live, send yourself a test¬†in the Summary section, just to make sure everything is set right. If you receive an error message when sending the test, revise the aspects¬†mentioned above. If the test went well start the campaign by clicking Start sending and Save.

If you still encounter issues after checking the aspect mentioned above, please contact us!

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